Commonly Asked Questions from our Students

What is my username?
What is my password?
How do I change my password?
I was able to access my Webmail, log into the Student Portal or sign onto a computer on campus and now I can't. What can I do?
What is my email address?
Can I print from my laptop?
How do I save to my Network Space?
How long will my files stay in my Webmail and Network Space?
Forgot to save my file as a RTF (Rich Text Format) file. What can I do now?

What is my username?
Your username is the first four letters of your last name and the last four digits of
your social security number entered lower case.   Example: smit6789.

What is my password?
In the Fall Semester we completely reload the student file. This means even if you are a returning student from a prior semester, your password is reset to be your Social Security Number without the hyphens. Use the Password Reset link (located on the left side of any of the Networking and Information Services web pages) to change your password from your SSN to something you select. If you are logging onto a computer on campus, you will be prompted to change your password.

This will allow access to the Student Webmail, Student Portal or Library Databases.

How can I change my password?
By using the Password Reset link located on the left side of any of the Networking and Information Services webpages.

I was able to access my Webmail, log into the Student Portal or sign onto a computer on campus and now I can't. What can I do?
Your password probably needed changing and you can use the Password Reset link to change your password. This will provide access again.

What is my email address?
A student email address is different from our faculty/staff. Your email address is example@students.clinton.edu. Use your username instead of the word "example". Students receive 30MB limit with a 25 MB warning of storage space.

Can I print from my laptop if I have a wireless connection?
Unfortunately you can not print from your laptop due to the printing quota program. You will need to save your document to your network space and print from one of our labs.

How do I save to my Network Space?
From the Desktop:
1. Double Click on MY COMPUTER located on the desktop.
2. In the ADDRESS field, located at the top of the screen, type \\fp1
     \homes\your username and press the ENTER key. This will bring you to
     your folder where you can save or delete files and folders. Students receive
     50MB of storage space.

From an application such as Word, Excel, etc:
1. At the SAVE dialog box, you can type the address \\fp1\homes\your
username\filename to automatically save a document. To open the file, use the same procedure with the OPEN dialogue box.

How long will my emails stay in my Webmail and my files stay in my network space?
Each Fall we completely reload the student file. This means anything saved in your Webmail area or Network Space will be removed from the previous semesters.

Ok, I forgot to save my file as an RTF (Rich Text Format) file. What can I do now?
Use www.zamzar.com to convert your file.